My shoe won’t turn on. What do I do? A: After charging your shoes for a full 4 hours, try holding down the on/off button for 30 seconds before cycling through the modes. This should do the trick! Still having problems? View here for help! Have more questions? Submit a request 2 Comments Date Votes 0 Emilyp3692 December 20, 2016 05:55 DO NOT BUY OFF THIS WEBSITE! I have never experienced customer service as poor as this before! I received my product and it did not work from the start. The website guarantees a response from customer service in "3-5 days"... I contacted them on 12/7/16 and it is now 12/20/16 with no response. Very disappointed. Read the other reviews and stay informed... this is an ongoing trend with this company. I am warning you, do not purchase anything off of this website. 0 Sebastian Habeler July 30, 2017 11:22 I have my shoes since 2 days and the left shoe cannot charge I need help Please sign in to leave a comment.