My shoe won’t turn on. What do I do?

A: After charging your shoes for a full 4 hours, try holding down the on/off button for 30 seconds before cycling through the modes. This should do the trick!

Still having problems? View here for help! 

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request


  • 0

    DO NOT BUY OFF THIS WEBSITE! I have never experienced customer service as poor as this before! I received my product and it did not work from the start. The website guarantees a response from customer service in "3-5 days"... I contacted them on 12/7/16 and it is now 12/20/16 with no response. Very disappointed. Read the other reviews and stay informed... this is an ongoing trend with this company. I am warning you, do not purchase anything off of this website.

  • 0
    Sebastian Habeler

    I have my shoes since 2 days and the left shoe cannot charge I need help 


Please sign in to leave a comment.
Powered by Zendesk