A: Please view our TROUBLE-SHOE-ING Video here!
To troubleshoot- please reach inside the sole of your shoe and unplug/re-plug the battery from the LED wire. The connection may have come loose during dancing or shipment, which would cause the lights to go a bit wonky. (use attachment for details on how to remove shoe battery).
After this, try charging your shoe for a full 4 hours. If you are still having problems please email us here with a short video demonstrating your shoe defect.