You have 30 days from your fulfillment (processing) date to return a broken item for a cash refund, and 60 days to return a broken item for store credit or replacement.
All of our products come with a 60 Day Warranty -- we can only replace items with manufacturing errors or breaks within this time frame. Your warranty covers ONE replacement.
**Warranties do not cover clearance/final sale items, replacement items, dirty products, wear and tear, or water damage (our shoes are water resistant, not waterproof).
FOR OTHER PRODUCTS: Please message us here with photo or video evidence of your issue.